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#1 2008-08-05 14:53:20

Bobby500
Scratcher
Registered: 2008-04-19
Posts: 1000+

Galleries problem.

Whenever I try to go to one of my galleries, I get an error and my internet shuts off. It only happens on my galleries and only sometimes. Any help?

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#2 2008-08-05 16:26:48

Paddle2See
Scratch Team
Registered: 2007-10-27
Posts: 1000+

Re: Galleries problem.

Bobby500 wrote:

Whenever I try to go to one of my galleries, I get an error and my internet shuts off. It only happens on my galleries and only sometimes. Any help?

Hi Bobby500 - Sorry to hear you are having troubles.  Here's a couple of questions for you that might help diagnose your problem:

1. What is the error message? 

2. Does this happen on all of your galleries or just one in particular?  Which one? 

3. What browser are you using?

4. What operating system are you running?


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#3 2008-08-06 13:24:21

Bobby500
Scratcher
Registered: 2008-04-19
Posts: 1000+

Re: Galleries problem.

1. An Internet Explorer message saying sorry, we encoutered some problems, lets send a report. WhenI exit put by clicking don't send, the internet closes.

2. All of them but sometimes it doesn't happen. its really odd. I got on it once but when I click the description the error poped up.

3.Internet explorer.

4. E machines.

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#4 2008-08-06 18:51:14

Paddle2See
Scratch Team
Registered: 2007-10-27
Posts: 1000+

Re: Galleries problem.

Bobby500 wrote:

2. All of them but sometimes it doesn't happen. its really odd. I got on it once but when I click the description the error poped up.

So, you were trying to edit the Gallery description when the error popped up?   Try to remember exactly what you were doing right before the error occured.  Had you just typed some words?  Clicked on a button?  The more detail you can provide, the better your chances of figuring out what is causing it.  Thanks.

Another question:  Have you checked your computer for viruses lately?


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#5 2008-08-06 20:44:26

Bobby500
Scratcher
Registered: 2008-04-19
Posts: 1000+

Re: Galleries problem.

Yes and when I clicked edit the desprition. But the last 5 times I tried to get on, it loaded the page and then the error came up.

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