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#1 2010-08-18 10:51:05

amyvdm
Scratcher
Registered: 2010-07-06
Posts: 5

Trouble downloading

Hi
I am using my daughter's account here. I am teaching a Scratch class this semester and one of my students emailed last night to say he can't download Scratch. Here is his email:
Each time I download the program and try to run it, I get a message that says the information is "Invalid" and that the download was likely incomplete.  I have noticed that the download goes slowly until around 3% and then it is finished instantly, but I cannot find anything that would interrupt the download process.

My computer is a Windows Vista ™ and I have tried downloading the 1.4 version, the 1.4 file only, and the 1.3.1.

Can anyone help? Class starts tomorrow.

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#2 2010-08-18 11:38:21

mathematics
Scratcher
Registered: 2009-03-01
Posts: 1000+

Re: Trouble downloading

Maybe ask him/her to try to re-download the file?

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#3 2010-08-18 12:59:19

coolstuff
Community Moderator
Registered: 2008-03-06
Posts: 1000+

Re: Trouble downloading

You could ask him/her to try downloading the Files Only version - it might be a little quicker because there's no installer.

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#4 2010-08-18 13:10:02

amyvdm
Scratcher
Registered: 2010-07-06
Posts: 5

Re: Trouble downloading

Ok - I will suggest that and see what happens!

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#5 2010-08-18 13:39:27

fg123
Scratcher
Registered: 2008-11-13
Posts: 1000+

Re: Trouble downloading

Is it still not working? Is the download the problem? Or the scratch program itself?


Hai.

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#6 2010-08-18 15:46:40

amyvdm
Scratcher
Registered: 2010-07-06
Posts: 5

Re: Trouble downloading

I haven't heard back from the student yet - it is the download that isn't working. If you see my original message I included the email he sent me. I also told him to try a different browser and a different computer - and if the latter works, transfer the files to his laptop.

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