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#1 2010-07-22 14:40:18

roscotech
New Scratcher
Registered: 2010-07-22
Posts: 1

C00000FD VM crash on startup when Securus also installed

Scratch 1.4 on Windows XP SP3
The school I'm working in this week has a product called Securus ( http://www.securus-software.com ) installed. If Scratch 1.4 is also installed it crashes on startup with a VM error and the dump is:-

Exception code: C00000FD
Exception addr: 29208FC7
EAX:290C2000    EBX:00000000    ECX:290B2B94    EDX:7C97E178
ESI:0006EF68    EDI:0006EF54    EBP:290DFD90    ESP:290DFD88
EIP:29208FC7    EFL:00010206
FP Control: FFFF027F
FP Status:  FFFF0000
FP Tag:     FFFFFFFF

Hardware information:
    Manufacturer: Unknown
    Model: Unknown
    Number of processors: 2
    Page size: 4096

Memory Information (upon launch):
    Physical Memory Size: 2048632 kbytes
    Physical Memory Free: 1432128 kbytes
    Page File Size: 4194303 kbytes
    Page File Free: 4194303 kbytes
    Virtual Memory Size: 2097024 kbytes
    Virtual Memory Free: 1936996 kbytes
    Memory Load: 30 percent

Processor 0: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
    Identifier: x86 Family 6 Model 23 Stepping 6
    ~MHZ: 2989

Processor 1: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
    Identifier: x86 Family 6 Model 23 Stepping 6
    ~MHZ: 2989

Operating System: Microsoft Windows XP (Build 2600 Service Pack 3)
    Registered Owner: Station Rebuild: Windows XP
    Registered Company: RM
    SP major version: 3
    SP minor version: 0
    Suite mask: 100
    Product type: 1
Display Information:
    Graphics adapter name: Intel(R) Q35 Express Chipset Family
    Primary monitor resolution: 1280 x 1024

Device: Intel(R) Q35 Express Chipset Family
    Adapter String: Intel(R) Q35 Express Chipset Family
    Bios String: Intel Video BIOS
    Chip Type: Intel(R) GMA 3100
    DAC Type: Internal
    Memory Size: 0x18000000

Driver Versions:
    igxprd32: 6.14.10.4837

VM Version: Squeak 3.10.10 (release) from Nov 14 2008
Compiler: gcc 2.95.2 19991024 (release)

Current byte code: 128
Primitive index: 230


*******

Any help/pointers greatly appreciated. Securus has to be on all 800+ workstations. Scratch won't be on all of them but every one it's been on has this problem and it's across several hardware platforms. If I remove Securus then Scratch runs but that's not an option.

Rosco

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#2 2010-07-22 15:36:03

coolstuff
Community Moderator
Registered: 2008-03-06
Posts: 1000+

Re: C00000FD VM crash on startup when Securus also installed

Looks like that is a problem with the VM. You may wish to download the VM straight from the Squeak website (http://squeak.org/) - other than that I am afraid I can't help you. 

As a quick test concerning whether or not the VM is the issue, you could always try downloading Squeak on those computers - if Squeak runs the VM is not the issue. 

Hope that helps!

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