I am having trouble uploading even though I am using the correct username and password. Can you help?
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Here are some possible reasons and things to try.
1. File too big (Solution: Click Extras button, choose "compress sounds." Also "Extras >"compress images")
2. Internet connection too slow and times out (Solution: make file smaller, if that doesn't work, try connecting from a different computer or connection or web browser)
3. Wrong username and password. (Solution: Try logging into Scratch website to make sure username and password are correct.)
4. Proxy server getting in the way (Solution: Try an Internet connection that does not go through a proxy server).
5. Website "hiccup" - (Solution: Try again later).
6. Security software (Solution: Try a different computer or different settings on security software.)
If others can post ways they've overcome these or other problems, please let us all know!
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