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#1 2007-07-05 13:49:10

coolkiddy200
Scratcher
Registered: 2007-05-31
Posts: 2

Uploading

I am having trouble uploading even though I am using the correct username and password. Can you help?

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#2 2007-07-07 17:26:24

natalie
Scratch Team
Registered: 2007-03-07
Posts: 100+

Re: Uploading

Here are some possible reasons and things to try.

1. File too big  (Solution: Click Extras button, choose "compress sounds." Also "Extras >"compress images")

2. Internet connection too slow and times out (Solution: make file smaller, if that doesn't work, try connecting from a different computer or connection or web browser)

3. Wrong username and password. (Solution: Try logging into Scratch website to make sure username and password are correct.)

4. Proxy server getting in the way (Solution: Try an Internet connection that does not go through a proxy server).

5. Website "hiccup" - (Solution: Try again later).

6. Security software (Solution: Try a different computer or different settings on security software.)

If others can post ways they've overcome these or other problems, please let us all know!

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