Scratch

Help!, the program crashes when you try to click Help.

After installing Scratch 1.3.1 on Win XP Pro SP2 in a classroom, the program seems to work apart from the error "Fatal VM Error" when "Want Help" is clicked, which all it does when working (works on my computer), is launch an html file in a browser. IE6 is installed where it works and doesn't work. Tried putting latest Firefox on computer where it doesn't work but same problem. Switched default browsers. Still no go.

I have some excerpts of the dump file below if it helps, but I can't find any reference to this problem searching the net.

Clinton.

Fri Apr 17 13:17:16 2009

Exception code: C0000005
Exception addr: 27DDE3AA
Access violation (read access) at FFFFFFFF
EAX:00000000    EBX:00000000    ECX:00000000    EDX:00000000
ESI:00000000    EDI:0006EEAC    EBP:0006EDD0    ESP:0006EA0C
EIP:27DDE3AA    EFL:00010246
FP Control: FFFF027F
FP Status:  FFFF0000
FP Tag:     FFFFFFFF

Hardware information:
    Manufacturer: Unknown
    Model: Unknown
    Number of processors: 1
    Page size: 4096

Memory Information (upon launch):
    Physical Memory Size: 457968 kbytes
    Physical Memory Free: 103220 kbytes
    Page File Size: 1080320 kbytes
    Page File Free: 556260 kbytes
    Virtual Memory Size: 2097024 kbytes
    Virtual Memory Free: 1965540 kbytes
    Memory Load: 77 percent

Processor 0: AMD Athlon(tm) 64 Processor 3200+
    Identifier: x86 Family 15 Model 47 Stepping 2
    ~MHZ: 2000

Operating System: Microsoft Windows XP (Build 2600 Service Pack 2)
    Registered Owner: ADMIN
    Registered Company: OGHS
    SP major version: 2
    SP minor version: 0
    Suite mask: 100
    Product type: 1

Display Information:
    Graphics adapter name: VIA/S3G UniChrome Pro IGP
    Primary monitor resolution: 1024 x 768

Device: VIA/S3G UniChrome Pro IGP
    Adapter String: VIA/S3G UniChrome Pro IGP
    Bios String: 98.F0.00.50
    Chip Type: VIA/S3G UniChrome Pro IGP
    DAC Type: Internal
    Memory Size: 0x04000000

Driver Versions:
    vtdisp: 6.14.10.0227-16.94.44.10

VM Version: Squeak 3.10.6 (release) from Aug 30 2007
Compiler: gcc 2.95.2 19991024 (release)

Current byte code: 52
Primitive index: 117

Loaded plugins:
    MIDIPlugin 1 February 2007 (i)
    SoundPlugin 1 February 2007 (i)
    ScratchPlugin
    LocalePlugin 1 February 2007 (i)
    FloatArrayPlugin 1 February 2007 (i)
    BitBltPlugin 1 February 2007 (i)
    LargeIntegers v1.5 1 February 2007 (i)
    UnicodePlugin
    SecurityPlugin 1 February 2007 (i)
    FilePlugin 1 February 2007 (i)
    MiscPrimitivePlugin 1 February 2007 (i)


Stack dump:

125935116 [] in ScratchFrameMorph>launchHelp
125934536 Cursor>showWhile:
125901452 ScratchFrameMorph>launchHelp
125901804 [] in SimpleButtonMorph>doButtonAction
125901288 Cursor>showWhile:
125901160 SimpleButtonMorph>doButtonAction
125901068 ResizableToggleButton2>mouseUp:
125900976 HandMorph>handleMouseUp:
125900884 HandMorph>handleEvent:
125900792 HandMorph>processEvents
125900608 [] in PasteUpMorph>doOneCycleNow
125900700 SequenceableCollection>do:
125900516 PasteUpMorph>handsDo:
125900348 PasteUpMorph>doOneCycleNow
125899544 PasteUpMorph>doOneCycle
121399464 [] in Project>spawnNewProcess
121399556 [] in BlockContext>newProcess