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#1 2011-11-19 03:34:11

uffish
New Scratcher
Registered: 2011-11-19
Posts: 5

Scratch crashes immediately

Hi guys,

I cannot make scratch even start! It dies immediately with a "Sorry but the VM has crashed". I tried on two different computers and also tried scratch 1.3.1 and always I get the same.

Do I need to download something else before?

Thx,

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#2 2011-11-19 03:45:43

Harakou
Community Moderator
Registered: 2009-10-11
Posts: 1000+

Re: Scratch crashes immediately

You shouldn't have to.  hmm  This is after a successful install, correct? On what operating system and hardware are you attempting to run it?

This is also better suited to the Troubleshooting forum, so I've moved it there.


http://www.blocks.scratchr.org/API.php?action=random&return=image&link1=http://i.imgur.com/OZn2RD3.png&link2=http://i.imgur.com/duzaGTB.png&link3=http://i.imgur.com/CrDGvvZ.png&link4=http://i.imgur.com/POEpQyZ.png&link5=http://i.imgur.com/ZKJF8ac.png

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#3 2011-11-19 03:56:18

uffish
New Scratcher
Registered: 2011-11-19
Posts: 5

Re: Scratch crashes immediately

Computer A has windows 7 64bits. Computer B has windows vista. Both are laptops.

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#4 2011-11-20 13:01:26

SJRCS_011
Scratcher
Registered: 2011-02-07
Posts: 1000+

Re: Scratch crashes immediately

Check to see if you have any viruses.  Also, how full is your hard drive and RAM?


http://i.imgur.com/vQqtH.png
Learning to Program in a Nutshell:  "You're missing a closing parentheses" - LS97

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#5 2011-11-20 16:26:33

uffish
New Scratcher
Registered: 2011-11-19
Posts: 5

Re: Scratch crashes immediately

I have 40G free on my hard disk. I hope it's enough... I run a virus scan and it didn't find anything.

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#6 2011-11-20 19:09:55

SJRCS_011
Scratcher
Registered: 2011-02-07
Posts: 1000+

Re: Scratch crashes immediately

Hmm.  There seems to be nothing wrong with your computer.  Have you downloaded any programs with hacks in them or otherwise changed scratch through Shift-Click-R or VM modifications?  Otherwise, you have me stumped on this one.

You might have to re-install Scratch.
Before you do that, you might want to download a files-only version, then see if that works.  If so, you probably have to reinstall, unless you want to stay with the files-only.
If not, post here again.  I'll try to see if JSO would know what to do.
To download files-only, go to this: Clicky

Last edited by SJRCS_011 (2011-11-20 19:15:28)


http://i.imgur.com/vQqtH.png
Learning to Program in a Nutshell:  "You're missing a closing parentheses" - LS97

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#7 2011-11-20 19:32:09

uffish
New Scratcher
Registered: 2011-11-19
Posts: 5

Re: Scratch crashes immediately

I tried again - no difference. I think you missed something: I never managed to run scratch, not even once. It crashes immediately when starting on a fresh install. On two different computers. Installer or files version. Version 1.3.1 as well.

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#8 2011-11-20 19:37:45

SJRCS_011
Scratcher
Registered: 2011-02-07
Posts: 1000+

Re: Scratch crashes immediately

Then probably something with your computer.


http://i.imgur.com/vQqtH.png
Learning to Program in a Nutshell:  "You're missing a closing parentheses" - LS97

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#9 2011-11-21 10:15:27

uffish
New Scratcher
Registered: 2011-11-19
Posts: 5

Re: Scratch crashes immediately

SJRCS_011 wrote:

Then probably something with your computer.

That's not so useful... is there a developer around? Someone that can look at the crash dump? Anyone ever run into this problem?

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#10 2011-11-21 18:28:46

SJRCS_011
Scratcher
Registered: 2011-02-07
Posts: 1000+

Re: Scratch crashes immediately

Someone else actually just got this problem: http://scratch.mit.edu/forums/viewtopic.php?id=81343


http://i.imgur.com/vQqtH.png
Learning to Program in a Nutshell:  "You're missing a closing parentheses" - LS97

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