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#1 2011-05-21 01:32:22

Guinea_Pig_Girl
Scratcher
Registered: 2010-08-25
Posts: 100+

Scratch keeps crashing

Scratch crashes whenever I open it! The first time it happened, reinstalling worked, but this time it hasn't worked  sad  I have a Windows 7 Professional.


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#2 2011-05-21 10:18:06

CloneCommando1
Scratcher
Registered: 2010-12-02
Posts: 500+

Re: Scratch keeps crashing

Hmm, is it possible you are running out of hardrive space? That might have an effect on it. If not, then I don't know what to tell you.  hmm


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#3 2011-05-21 13:05:16

rdococ
Scratcher
Registered: 2009-10-11
Posts: 1000+

Re: Scratch keeps crashing

Taking into account you use Windows 7, Scratch might not have full support for Windows 7. If you think that's not the case, click the Start logo and then Computer. Look at the button. It should say something like:
PC Workgroup: WORKGROUPNAMEHERE               Memory: MEMORY [byte-size]
.       Processor: [Processor name]
We need to get attention on the Memory part. If it's lower than 2 gigs, it is probably because of your memory.
I have steps to get more memory:
1. Place all unwanted files onto a new folder called Delete.
2. Either:
  2a. Use command prompt to navigate to the folder that contains the subfolder Delete, and delete the folder. OR
  2b. Since you're already in the folder, go back to the folder containing the Delete subfolder, and delete the Delete (sub)folder.

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#4 2011-05-24 18:30:18

owlman
Scratcher
Registered: 2010-09-15
Posts: 100+

Re: Scratch keeps crashing

that happens to me alot. i just exit it and start it again.
posted this from my wii.

This was started by GPG?

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#5 2011-05-24 18:33:32

owlman
Scratcher
Registered: 2010-09-15
Posts: 100+

Re: Scratch keeps crashing

i use windows vista. it hates everything.

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#6 2011-05-25 09:34:24

Lightnin
Scratch Team
Registered: 2008-11-03
Posts: 1000+

Re: Scratch keeps crashing

Guinea_Pig_Girl wrote:

Scratch crashes whenever I open it! The first time it happened, reinstalling worked, but this time it hasn't worked  sad  I have a Windows 7 Professional.

Uh oh, I hope you aren't still having this issue. Can you say more about what happens when you try to open Scratch? The more details you can give, the better chance we have of figuring out the cause.

Also - do you have Windows 7 pro 64 bit or 32bit? I'm not sure how to find that out on Windows (I use Linux), but maybe in System settings?


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#7 2011-06-17 22:14:25

parcheesidude
Scratcher
Registered: 2009-10-07
Posts: 500+

Re: Scratch keeps crashing

This happens to me in Windows 7.


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#8 2011-06-18 06:21:59

Guinea_Pig_Girl
Scratcher
Registered: 2010-08-25
Posts: 100+

Re: Scratch keeps crashing

Lightnin wrote:

Guinea_Pig_Girl wrote:

Scratch crashes whenever I open it! The first time it happened, reinstalling worked, but this time it hasn't worked  sad  I have a Windows 7 Professional.

Uh oh, I hope you aren't still having this issue. Can you say more about what happens when you try to open Scratch? The more details you can give, the better chance we have of figuring out the cause.

Also - do you have Windows 7 pro 64 bit or 32bit? I'm not sure how to find that out on Windows (I use Linux), but maybe in System settings?

64bit. I've figured out that it sometimes does this- yesterday it was working fine, but today it's not  hmm  I tried restarting, but it didn't work  tongue

Edit: Everything seems to be crashing  tongue  You name it, it's crashed. All except Windows Task Manager lol xD

Edit again: I just restarted again, and it works. =P

Last edited by Guinea_Pig_Girl (2011-06-18 07:41:18)


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#9 2011-06-20 05:53:39

Guinea_Pig_Girl
Scratcher
Registered: 2010-08-25
Posts: 100+

Re: Scratch keeps crashing

Bump


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#10 2011-06-20 06:02:07

scimonster
Community Moderator
Registered: 2010-06-13
Posts: 1000+

Re: Scratch keeps crashing

If it doesn't work on 7, maybe you need to upgrade to Vista LOL JK XD.

Maybe there's an update that you need to install?

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#11 2011-06-20 13:51:47

Harakou
Community Moderator
Registered: 2009-10-11
Posts: 1000+

Re: Scratch keeps crashing

Guinea_Pig_Girl wrote:

Lightnin wrote:

Guinea_Pig_Girl wrote:

Scratch crashes whenever I open it! The first time it happened, reinstalling worked, but this time it hasn't worked  sad  I have a Windows 7 Professional.

Uh oh, I hope you aren't still having this issue. Can you say more about what happens when you try to open Scratch? The more details you can give, the better chance we have of figuring out the cause.

Also - do you have Windows 7 pro 64 bit or 32bit? I'm not sure how to find that out on Windows (I use Linux), but maybe in System settings?

64bit. I've figured out that it sometimes does this- yesterday it was working fine, but today it's not  hmm  I tried restarting, but it didn't work  tongue

Edit: Everything seems to be crashing  tongue  You name it, it's crashed. All except Windows Task Manager lol xD

Edit again: I just restarted again, and it works. =P

Are even things baked into Windows, like Windows Explorer, crashing? This almost sounds like system instability.


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#12 2011-06-20 16:54:58

CloneCommando1
Scratcher
Registered: 2010-12-02
Posts: 500+

Re: Scratch keeps crashing

Perhaps theres just an issue with Scratch and Windows 7. I wonder how many other people have this issue....


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#13 2011-06-23 08:04:59

Wman3
Scratcher
Registered: 2011-02-09
Posts: 86

Re: Scratch keeps crashing

You probably have WAY too much memory.


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#14 2011-06-23 09:09:47

Harakou
Community Moderator
Registered: 2009-10-11
Posts: 1000+

Re: Scratch keeps crashing

Wman3 wrote:

You probably have WAY too much memory.

How can you have too much memory?


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#15 2011-06-24 03:52:45

Guinea_Pig_Girl
Scratcher
Registered: 2010-08-25
Posts: 100+

Re: Scratch keeps crashing

Harakou wrote:

Wman3 wrote:

You probably have WAY too much memory.

How can you have too much memory?

I know right lulz xD

It seems to work randomly if I restart alot  tongue  Hmm...

@sci Lol xD
@CloneCommando1 Yeah...
@Harakou's other post Sometimes my computer just crashes ALOT  tongue


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#16 2011-06-24 11:31:01

Harakou
Community Moderator
Registered: 2009-10-11
Posts: 1000+

Re: Scratch keeps crashing

Guinea_Pig_Girl wrote:

Harakou wrote:

Wman3 wrote:

You probably have WAY too much memory.

How can you have too much memory?

I know right lulz xD

It seems to work randomly if I restart alot  tongue  Hmm...

@sci Lol xD
@CloneCommando1 Yeah...
@Harakou's other post Sometimes my computer just crashes ALOT  tongue

Well like I said, that sounds like your system itself could be unstable. You should run some tests on your computer, including scanning for malware (I recommend Malwarebytes, but you can use whatever antivirus you already have) checking your CPU temperatures, and testing to see if your RAM or hard drive is going bad.


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#17 2011-06-26 16:18:58

Wman3
Scratcher
Registered: 2011-02-09
Posts: 86

Re: Scratch keeps crashing

Harakou wrote:

Guinea_Pig_Girl wrote:

Harakou wrote:


How can you have too much memory?

I know right lulz xD

It seems to work randomly if I restart alot  tongue  Hmm...

@sci Lol xD
@CloneCommando1 Yeah...
@Harakou's other post Sometimes my computer just crashes ALOT  tongue

Well like I said, that sounds like your system itself could be unstable. You should run some tests on your computer, including scanning for malware (I recommend Malwarebytes, but you can use whatever antivirus you already have) checking your CPU temperatures, and testing to see if your RAM or hard drive is going bad.

It what i mean by memory is megabytes. Like say the project is huge and you have very little "memory" left. It could probably crash.


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#18 2011-06-26 20:48:17

Harakou
Community Moderator
Registered: 2009-10-11
Posts: 1000+

Re: Scratch keeps crashing

Wman3 wrote:

Harakou wrote:

Guinea_Pig_Girl wrote:


I know right lulz xD

It seems to work randomly if I restart alot  tongue  Hmm...

@sci Lol xD
@CloneCommando1 Yeah...
@Harakou's other post Sometimes my computer just crashes ALOT  tongue

Well like I said, that sounds like your system itself could be unstable. You should run some tests on your computer, including scanning for malware (I recommend Malwarebytes, but you can use whatever antivirus you already have) checking your CPU temperatures, and testing to see if your RAM or hard drive is going bad.

It what i mean by memory is megabytes. Like say the project is huge and you have very little "memory" left. It could probably crash.

It sounds to me like Scratch crashes even when they open the default project. Besides, the project would have to be absolutely massive to completely fill the computer's RAM.


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#19 2011-06-27 06:23:59

LS97
Scratcher
Registered: 2009-06-14
Posts: 1000+

Re: Scratch keeps crashing

Harakou wrote:

Besides, the project would have to be absolutely massive to completely fill the computer's RAM.

On my computer, Scratch itself (with the default project) takes up 14MB. Say they have really little RAM, it could still exceed it... But I doubt that's the problem. They can open other programs just fine.

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#20 2011-06-27 08:44:48

meew0
Scratcher
Registered: 2010-02-22
Posts: 1000+

Re: Scratch keeps crashing

I have windows 7 too and it works perfectly for me... it hasn't crashed once  hmm


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#21 2011-06-27 10:14:56

mathematics
Scratcher
Registered: 2009-03-01
Posts: 1000+

Re: Scratch keeps crashing

If you say that everything is crashing, I guess it's just because you're not patient enough to wait for the computer to finish the task.

When program "don't respond", I'll just wait for about 15 seconds. In most cases, they will continue to work. If they still don't respond, I'll go ahead and kill them.

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