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#1 2010-07-20 15:30:43

BC_Jones
Scratcher
Registered: 2010-07-20
Posts: 3

Stuck at 'connecting to scratch.mit.org'

Hello!

We are a classroom in NC, and we are trying to upload our fabulous Scratch projects for the fist time.  When we try to upload, all the computers are stuck on 'connecting to scratch.mit.org'.  We are able to reach  Scratch fine from a browser in order to browse projects.

Any ideas??

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#2 2010-07-20 15:37:33

06dknibbs
Scratcher
Registered: 2008-01-29
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

If you're in a school, then your internet providers or whoever controls what gets blocked and allowed etc: may have a firewall or something preventing you from uploading projects  hmm

From experience, most public libraries and schools don't seem to be able to upload projects, but I could be wrong..


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#3 2010-07-20 15:46:06

Wolfie1996
Retired Community Moderator
Registered: 2009-07-08
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

Here are some possible causes and solutions to your problem. From experience, if you have large sound files, the upload will be slower. If that still happens when compressed, you might have to consider removing some sounds  smile

natalie wrote:

1. File too big  (Solution: Extras menu > compress sounds, compress images)

2. Internet connection too slow and times out (Solution: make file smaller, if that doesn't work, try connecting from a different computer or connection or web browser)

3. Proxy server getting in the way (Solution: Try an Internet connection that does not go through a proxy server.  For those trying to configure a Proxy/Firewall uploads are done on port 80 via HTTP).

4. Wrong username and password. (Solution: Try logging into Scratch website to make sure username and password are correct.)

5. Website "hiccup" - (Solution: Try again later).

6. Security software (Solution: Try a different computer or different settings on security software.)

7. Vista profile (Solution: try changing settings or uploading from another profile.)

Of course, uploads sometimes take a while - you could try waiting a little longer, to see if it connects  smile


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#4 2010-07-20 15:55:40

gettysburg11
Scratcher
Registered: 2008-06-14
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

You say it's stuck at "connecting to scratch.mit.org". The actual url is scratch.mit.edu. I don't know if that might have anything to do with it, but the above problems are probably more likely.

Last edited by gettysburg11 (2010-07-20 15:57:08)


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#5 2010-07-20 16:53:37

Blade-Edge
Scratcher
Registered: 2009-06-13
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

Scratch.mit.org takes you to an MIT page that's supposed to work, too, but it doesn't for you?


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#6 2010-07-20 17:04:37

BC_Jones
Scratcher
Registered: 2010-07-20
Posts: 3

Re: Stuck at 'connecting to scratch.mit.org'

it does say the correct URL when it's attempting to connect, I just typed it too quickly here  smile

We are able to get to the regular Scratch website fine, so that's not blocked - but I'll check on that further.

Thanks  smile

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#7 2010-07-20 17:09:09

Blade-Edge
Scratcher
Registered: 2009-06-13
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

So, you can't connect to scratch.mit.edu, but you can connect to the main site? That is the main site. Are you talking about uploading projects? That may have something to do with the firewall settings


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#8 2010-07-21 10:41:01

BC_Jones
Scratcher
Registered: 2010-07-20
Posts: 3

Re: Stuck at 'connecting to scratch.mit.org'

Sorry,  what I mean to say is that we can access http://scratch.mit.edu fine through Internet Explorer (as you can see by this forum post  smile )

What it is NOT doing is uploading through the software - hanging at 'connecting to scratch.mit.edu'

I'm working with tech support at school to figure it out, but tips are welcome!!!

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#9 2010-07-21 11:32:15

coka
Scratcher
Registered: 2007-11-03
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

Are there any enabled network options that block uploads to any web server (website)? Can they be disabled completely, for disabled for certain websites? This could help...

Last edited by coka (2010-07-21 11:32:44)


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#10 2010-07-21 19:38:36

coolstuff
Community Moderator
Registered: 2008-03-06
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

Are any firewalls in effect? That would definitely stop Scratch from reaching the server.

Wolfie1996 posted a link to a page that tends to help people just fine - if after trying all that you're still having troubles, let us know here  smile

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#11 2010-07-24 17:39:39

hello12345678910
Scratcher
Registered: 2009-07-11
Posts: 100+

Re: Stuck at 'connecting to scratch.mit.org'

what day whas that? the 7th? they disabled project uploading then i think cause thats what it said when i went on


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#12 2010-07-24 17:41:47

coolstuff
Community Moderator
Registered: 2008-03-06
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

hello12345678910 wrote:

what day whas that? the 7th? they disabled project uploading then i think cause thats what it said when i went on

You can see what day the user posted it on in the little blue bar above each post - he posted it on the 20th, when the problems had long been fixed.

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#13 2010-09-27 16:04:34

1089968
New Scratcher
Registered: 2010-09-27
Posts: 2

Re: Stuck at 'connecting to scratch.mit.org'

I am having the same issue as BC_Jones. I have tried natalie solutions.  Is their a proxy or site that my disrtict should white list?

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#14 2010-09-27 22:28:41

Lightnin
Scratch Team
Registered: 2008-11-03
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

If you are using a proxy to upload projects to Scratch, you'll need to change the settings in your Scratch.ini file. This page describes how:

http://info.scratch.mit.edu/Network_Installation


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#15 2010-09-28 08:59:02

1089968
New Scratcher
Registered: 2010-09-27
Posts: 2

Re: Stuck at 'connecting to scratch.mit.org'

We would prefer not to use a proxy port.  We change our proxy ports regularly for security purposes, which would mean that each scratch proxy setting would need to be updated throughout the district.  Is it possible to whitelist the location that the scratch projects are uploaded to?

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#16 2010-09-28 16:31:48

Lightnin
Scratch Team
Registered: 2008-11-03
Posts: 1000+

Re: Stuck at 'connecting to scratch.mit.org'

1089968 wrote:

We would prefer not to use a proxy port.  We change our proxy ports regularly for security purposes, which would mean that each scratch proxy setting would need to be updated throughout the district.  Is it possible to whitelist the location that the scratch projects are uploaded to?

Sure - you can set your network to have requests to scratch.mit.edu bypass your proxy. If you have any other questions, use the contact us page, and use your school email address. Thanks.


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#17 2010-09-30 06:53:12

SamSamson
New Scratcher
Registered: 2010-09-01
Posts: 42

Re: Stuck at 'connecting to scratch.mit.org'

Hmm.....

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#18 2011-01-18 08:41:02

FirstSkyler1
Scratcher
Registered: 2010-12-25
Posts: 19

Re: Stuck at 'connecting to scratch.mit.org'

I think I remember having Windows(program to load files and edit files)have an error message box when I installed Scratch and tryed to upload saying my firewall blocked it,I clicked allow...Firewall can DEFINITLEY block anything!Its almoust like the king of the computer,so it could be a problem,and its best to try URL:scratch.mit.edu instead of:scratch.mit.org
[blocks]<set{ FireWall }to( Off


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