Scratch crashes without anything being loaded other than the base tools.
Error message is as follows:
Exception code: COOOOOO5
Current Byte Code: 23
Primitive index: 113
Happens with every machine we tried it on.
Dell Optiplex GX620
Windows XP Svc pack 3
Scratch 1.4
Reinstall was not effective in the test group and is time-prohibitive en masse anyway due to a large number of machines involved.
App crashes without even loading any files other than the default theme. Scratch crashes either directly after loading, as it is exiting, or when one attempts to save files to various locations, without any files other than the default load files (the cat) being in play. Restarting the app without relogging the user does not seem to help.
Note that the issue, tho chronic, appears randomly, as it will be possible to load once, and then not the next time, or to save to a location, and then not again. Relogging the user on the computer seems to fix the issue for the first load of the app, but invariably the Fatal VM Error occurs. The app seemed to work at first but the problem appeared relatively soon after it's introduction.
Security restrictions do exist on these machines but the users have Read/Write permissions to the scratch folder and to all file save locations which are actually used.
This issue was first posted to an extant thread but it was in the wrong Index subheading (advanced) so this is a double post; my apologies to the web admin for the need to x post. The only other VM error posts I found are specifically on loading outside files, so I made this post separate, as it is a different issue.
Thanks in advance to all for any assistance which is rendered!
Last edited by Longsight (2010-03-22 08:28:26)
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