Scratch

Are you an admin on the computer?

What does it say when you try to upload it?

ThePCKid wrote:

BWOG wrote:

What does it say when you try to upload it?

Hello? See the title? UNKNOWN REASON!
(sorry, I lost my cool)

...right then...

im having this problem to, and have been since november 2009.

I have this same problem. Do you have a solution?

Ok everyone - let's try to figure out what causes this glitch so we can reproduce it on one of our computers (that's the first step to fixing anything).

Before posting, see if any of the solutions here work for you:
http://info.scratch.mit.edu/Support/Scratch_FAQ#Sharing

If not, please post here in as much detail as you can:

1. Your computer's operating system (i.e. Windows XP, Windows 7, Windows Vista, Mac, etc.)
2. The version of Scratch you are using (Help > About Scratch)
3. The name and version of your anti-virus software, if you have any.
4. Any details you can give us about when you receive the failed: unknown reason error, like time of day, sharing from school or home.
5. What country you are sharing from.

This is a tricky bug to catch, because it only affects some Scratchers some of the time. So the challenge will be to get enough data so that we can figure out what is causing it, and then come up with a solution!

Oh, and  by the way - here's a link to a cool project we made about reporting bugs:
http://scratch.mit.edu/projects/gobo/841546

Last edited by Lightnin (2010-01-26 13:29:23)

Lightnin wrote:

08jackt wrote:

ThePCKid wrote:

Hello? See the title? UNKNOWN REASON!
(sorry, I lost my cool)

...right then...

im having this problem to, and have been since november 2009.

08jackt - Have you been having the problem consistently since November -  as in you haven't been able to share a project since then? Or does it just happen once in a while?

it only happens with projects with more than about 3 sprites.

filo5 wrote:

what? since NOVEMBER?

yep...

i have like 20 completed games, but i cant upload any of them 

Lightnin wrote:

08jackt wrote:

1. Windows Vista (Home Premium) 32-bit
2. Panda Cloud Antivirus (Firewall, ect.)
3. Any Time of Day, with projects that have more than about 3 sprites.
4.  Yes

Can you try disabling your firewall / anti-virus software and then try sharing the project? In the past we've encountered problems caused by over-zealous anti-virus software cutting off the connection to the website before the project has been completely shared.

Also to confirm - you are on Scratch 1.4, right? (stupid question, I know, but it pays to ask sometimes).

What exactly happens before you get the error? Does the uploading progress bar reach the end? Does it say "waiting for response?"
Hopefully we can get to the bottom of this....

i've tried turning off all my security programs, and firewall, but it still doesn't work.

and the loading bar does reach the end, but it always says "Failed: Unknown Reason."

08jackt wrote:

Lightnin wrote:

08jackt wrote:

1. Windows Vista (Home Premium) 32-bit
2. Panda Cloud Antivirus (Firewall, ect.)
3. Any Time of Day, with projects that have more than about 3 sprites.
4.  Yes

Can you try disabling your firewall / anti-virus software and then try sharing the project? In the past we've encountered problems caused by over-zealous anti-virus software cutting off the connection to the website before the project has been completely shared.

Also to confirm - you are on Scratch 1.4, right? (stupid question, I know, but it pays to ask sometimes).

What exactly happens before you get the error? Does the uploading progress bar reach the end? Does it say "waiting for response?"
Hopefully we can get to the bottom of this....

i've tried turning off all my security programs, and firewall, but it still doesn't work.

and the loading bar does reach the end, but it always says "Failed: Unknown Reason."

Hmmm... ok. I'm not sure if this is possible, but it would be helpful if you could try sharing your project from another location - to rule out some kind of issue with your network or internet service provider's configuration. Can you take your project to the library or a friend's house, and try to share it from there?

filo5 wrote:

6Mb > file > 1Mb

I'm not exactly sure what you mean by this, can you elaborate?

filo5 wrote:

Internet connection: 8Mb adsl, router set up by me for max. performance - 700Mb file - about 45mins (tested on Ubuntu ISO)

Awesome - I'm running Ubuntu right now!

It would be really interesting to know if you can successfully share the same project when running Scratch on Ubuntu. If you have Ubuntu installed or can boot from a live CD, there are instructions for installing the Scratch for Linux package here:

http://info.scratch.mit.edu/Linux_installer

No worries if this isn't practical, but if it it would be great to find this out.

1. Windows 7
2. 1.4
3. The new free Windows Security Software (I think it is called Action Center)
4.
     a. This is interesting. I have better success sending my project at times not many people are uploading projects (late at night, school time, etc.) than at typical times of day (Weekends, afternoons, etc.)
     b. This glitch has been occuring for me continuously (I haven't been able to upload a single project) since late December.
     c. INTERESTING FACT: I have NO trouble whatsoever uploading my project on another computer of mine that has Windows XP. This computer has NO antivirus software (Norton is expired)
     d. Although the bug occured when I had Windows Vista, it only happened occasionally, while with Windows 7 it happens continuously.

I realize I just added more confusion than before, but all those facts are COMPLETELY true.

5. I am sharing from the United States.

...so it's XP or 2003?