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#1 2012-09-01 23:24:07

jvvg
Scratcher
Registered: 2008-03-26
Posts: 1000+

How often is the "Contact us" email checked?

I am just wondering, because I sent an email over 4 days ago about hosting Mod Share on ScratchR.org and still haven't gotten a reply yet, and it says replies usually come within a day or two (the longest for me was three days).


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#2 2012-09-01 23:49:25

Wes64
Scratcher
Registered: 2011-08-19
Posts: 1000+

Re: How often is the "Contact us" email checked?

That's weird, they usually reply within 2 days for me. Maybe they are debating your email since it seems like a important request


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#3 2012-09-02 06:54:45

bobbybee
Scratcher
Registered: 2009-10-18
Posts: 1000+

Re: How often is the "Contact us" email checked?

When I asked for the source to flash player (v37), it took over a week for a response (Light in talked to the entire ST about it before declining)


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#4 2012-09-02 09:56:19

jvvg
Scratcher
Registered: 2008-03-26
Posts: 1000+

Re: How often is the "Contact us" email checked?

Wes64 wrote:

That's weird, they usually reply within 2 days for me. Maybe they are debating your email since it seems like a important request

I didn't think of that. That might be it.


http://tiny.cc/zwgbewhttp://tiny.cc/e1gbewhttp://tiny.cc/zygbewhttp://tiny.cc/izgbew
Goodbye, Scratch 1.4  sad                                                        Hello Scratch 2.0!  smile

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#5 2012-09-02 10:19:25

Joewheeeeler
Scratcher
Registered: 2012-05-17
Posts: 40

Re: How often is the "Contact us" email checked?

jvvg wrote:

I am just wondering, because I sent an email over 4 days ago about hosting Mod Share on ScratchR.org and still haven't gotten a reply yet, and it says replies usually come within a day or two (the longest for me was three days).

Yes, I am having the same Problems... I sent an E-Mail to the Scratch team to and still has not been replied... Plus, That was over maybe even a week ago now! However it is (For me at least) Still the Summer holidays so maybe all the Scratch Staff are away! Only they should be here working on the Scratch 2.0 Beta (Expected This Month) But I Don't know what is going on! I Will keep editing this post to let you know if it has got to me yet... Maybe it is something gone wrong or something to do with the E-Mail server...  wink
Checked 14:31 GMT 3nd September, Nothing still!  sad

Last edited by Joewheeeeler (2012-09-03 09:31:22)


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#6 2012-09-02 11:25:37

stevetheipad
Scratcher
Registered: 2011-08-06
Posts: 1000+

Re: How often is the "Contact us" email checked?

I wouldn't get to angry yet - the Scratch Team is pretty busy right now with lots of things and hey get tons of emails. Sit back and relax, and the email will be replied to when it gets replied to.


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#7 2012-09-02 16:50:55

jvvg
Scratcher
Registered: 2008-03-26
Posts: 1000+

Re: How often is the "Contact us" email checked?

stevetheipad wrote:

I wouldn't get to angry yet - the Scratch Team is pretty busy right now with lots of things and hey get tons of emails. Sit back and relax, and the email will be replied to when it gets replied to.

The reason I'm worrying about this is that this is really the biggest thing I have to look forward to. Everything seems to be going wrong for me right now.  sad


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#8 2012-09-02 18:32:02

ErnieParke
Scratcher
Registered: 2010-12-03
Posts: 1000+

Re: How often is the "Contact us" email checked?

jvvg wrote:

stevetheipad wrote:

I wouldn't get to angry yet - the Scratch Team is pretty busy right now with lots of things and hey get tons of emails. Sit back and relax, and the email will be replied to when it gets replied to.

The reason I'm worrying about this is that this is really the biggest thing I have to look forward to. Everything seems to be going wrong for me right now.  sad

Don't be so pessimistic! The ST will reply to your letter soon and Mod Share will probably be back up within the week.


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#9 2012-09-02 19:29:11

jvvg
Scratcher
Registered: 2008-03-26
Posts: 1000+

Re: How often is the "Contact us" email checked?

ErnieParke wrote:

jvvg wrote:

stevetheipad wrote:

I wouldn't get to angry yet - the Scratch Team is pretty busy right now with lots of things and hey get tons of emails. Sit back and relax, and the email will be replied to when it gets replied to.

The reason I'm worrying about this is that this is really the biggest thing I have to look forward to. Everything seems to be going wrong for me right now.  sad

Don't be so pessimistic! The ST will reply to your letter soon and Mod Share will probably be back up within the week.

I'm a bit of a pessimist all the time, but because of everything that's going on in both my personal and programming lives, I'm very pessimistic right now.


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Goodbye, Scratch 1.4  sad                                                        Hello Scratch 2.0!  smile

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#10 2012-09-04 13:29:26

scimonster
Community Moderator
Registered: 2010-06-13
Posts: 1000+

Re: How often is the "Contact us" email checked?

Every day usually, but sometimes they take a day off from answering questions.
Something like this will probably take a while to be answered; it's something that all the ST has to debate.

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